Repeat business is the bedrock of sustainable commercial success. This means that retaining existing customers is arguably even more important than attracting new ones.

This business development course will give you the skills and knowledge you need to successfully manage your key accounts. It will teach you how to develop a deeper understanding of your client's business and the key individuals within it.

Crucially, this course will also help you to ensure that your clients ultimately view you as a partner rather than a supplier.

The course covers research techniques that support account management; the competitive pressures that can affect customer relationships; and the communication skills you need to ensure that clients recognise the value you add to their business.

The Bladonmore approach to training

• Bladonmore distinguishes itself by the depth of research and preparation done before every session, and the in-depth feedback given afterwards. This ensures long lasting benefits for the individual and for the organisation. 

• Much of our training is part of a Bladonmore strategic communications programme addressing specific corporate and communication challenges. Please call for more information.

• Over 80% of Bladonmore's work is repeat business from clients who understand the additional value Bladonmore brings to their organisations.

• All our courses are extensively tailored to your exact needs.

• Every member of Bladonmore's training team is an expert in their field. These individuals include leading journalists, analysts, fund managers, company executives, lawyers and other City professionals. We always match the most effective trainer to your needs.

• Every delegate receives a tailored Bladonmore training pack, which acts as a guide throughout the training course and as a reference tool for the future.

• Bladonmore operates on a strictly confidential basis, bound by non-disclosure agreements.

Training location & dates

Bladonmore's flexible, customer-led approach means that we will work globally, wherever and whenever we are needed. We generally conduct courses at our clients' offices or at our central London premises.

MORE INFORMATION

Call +44 (0)20 7631 1155 or email us to book a training course or to discuss your requirements.