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Not feeling United

Managing director Matt Guarente on why the US airline’s latest embarrassment is as much about emotion as actions and words   ANY hotelier – from managers of honest B&Bs to Dubai palaces where even the butlers have butlers – will tell you that repeat business is... Read more >


Telling Your Story of Innovation

With technology forcing abrupt change into the normally conservative professional and finance services, communicating innovation is more essential than ever.   There’s a buzzword sweeping our law and financial services clients as quickly as Professor Kelly’s recent BBC interview went viral, and it’s summarised... Read more >


Out of Site, Out of Your Mind?

Corporate offsites are notoriously difficult to get right. Managing Director Matt Guarente explains how to leave delegates happily-ever-after.   THERE’s a terrific advert for United Airlines from a decade ago, which you should immediately look up on YouTube before you go any further. If that’s not... Read more >


Powerpoint - A Dangerous Medicine: Keep Out of Reach of Children

Like all good medicines, PowerPoint can make things better – but only when it's correctly administered   Diageo’s new CMO, James Thompson, took a bold decision after spending the first two months of his tenure sitting through endless presentations where PowerPoint was being administered in liberal doses.... Read more >


Packaging A&O’s Story of Innovation

We’re looking forward to sharing the stage with Allen & Overy at this year’s PSMG Annual Conference   For professional services, the mantra over the past few years has been ‘change or die’. Harnessing innovation and technology to better serve the changing needs of... Read more >


Winning Business through Storytelling

Sandra Davis explains how clear storytelling can improve your pitches and help you win more business   Storytelling and professional services. Not what you would call the most obvious of partners. But unlike some one-hit-wonder business buzzwords, storytelling has stayed the course to become ever more familiar in the corporate... Read more >

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